We want the item you receive to match its listing. Individual raw and graded cards use photographs of the exact item offered. Please read the description and inspect the photos before checkout. A raw card’s condition is our assessment; a graded card’s grade is the opinion of the named grading company.
Online purchase cancellation
For an eligible online purchase, you may cancel without giving a reason within seven days of receiving the goods under the Electronic Communications and Transactions Act. Email info@pokevendor.co.za or WhatsApp 063 252 5587 with your order number. We’ll provide return instructions. The direct cost of returning goods may be for your account. We’ll process a valid cancellation and refund within the period required by law. Some statutory exceptions may apply; we won’t assume that all cards or sealed products are excluded.
Wrong, damaged or defective items
Contact us as soon as you can with your order number and photographs if an item is wrong, materially different from its description, damaged in transit or defective. Keep the item and packaging while we investigate. We’ll assess the issue and arrange a remedy in line with your rights under South African consumer law.
How to return
Contact us before sending a return. Package the item securely and include its original components where possible. We’ll give you the return address and next steps. We do not offer a separate voluntary exchange programme, but you can discuss an alternative with us. Your statutory rights remain in place.